Snug Platform - How to register a Snug user account

If you already have an account, please see How to log in to a Snug user account.

Register a New User Account

Follow these steps to create a new Snug user account:

1. Visit Snug.com.
2. Click Join Snug (top right, or in the mobile menu).
3. Enter your email address and click Continue.
   • Alternatively, click Continue with Google, Continue with Facebook, or Continue with Mobile.
4. Enter your name, confirm your email address and mobile number, and click Continue.
5. Enter the verification code received via email or SMS and click Continue to complete registration.

Frequently Asked Questions (Registration Related)

Q: I’m not receiving the verification code when registering. What should I do?

• Try clicking Resend to get a new code.
• Verify your mobile number and email address are correct on the confirmation screen. Click Update next to “Details incorrect?” to make corrections if needed.
• SMS Issues:
  • Confirm Snug is not blocked/filtered in your SMS app (check Android/iPhone settings).
  • Restart your phone and click Resend.
• Email Issues:
  • Check your Spam/Junk folder.
  • Check email filters/rules for anything related to Snug.
  • Add no-reply@snug.com to your safe senders list.

Q: I received a 6-digit verification code, but the input field only accepts 4 digits. What’s wrong?

• You likely have an old version of the website/app cached. Perform a hard refresh of your browser (e.g., Ctrl+Shift+R or Cmd+Shift+R) to get the latest version, then try registering again from Snug.com.

Q: I receive a “captcha invalid” message when registering.

• This also indicates an old version. Perform a hard refresh of your browser and try again from Snug.com.

Q: Is Two-Factor verification required for new renter accounts?

• Yes, all new user accounts require Two-Factor verification upon registration.

Q: Is Two-Factor verification required for new Agency member accounts?

• Yes, all new user accounts require Two-Factor verification upon registration.
• Note for Property Managers: You can also register via an invitation to your team.

• This means your email or phone number is already linked to an existing Snug account. To resolve this, please Submit a request.

Q: I cannot register my user account due to an error: 'Error code: 22'.

• The "Error code: 22" indicates that the email address is linked to a different mobile number than you’re currently using. To resolve this, please Submit a request.

Q: Lost access to your registered email?

• Please Submit a request, and our team will manually verify your identity to help you update your login details or close the account.

Need more help? If you encounter issues, please submit a request to Submit a Request for further assistance.