Snug Platform - How do I change or update my password?

If you need to change your current password or reset a forgotten one, follow these simple steps.

Change your password when logged in

1. Click your profile icon in the top-right corner
2. Select My Account
3. Click the Change Password
4. Enter your current password
5. Enter and confirm your new password
6. Click Save to update your password

Reset your password if locked out

1. Click Forgot account details? On the login screen and follow the instructions.
2. Enter your registered email address and click Reset password
3. Check your email for reset instructions
4. Follow the link to create a new password

Password requirements

Your password must include:

1. 8-32 characters
2. At least one uppercase letter
3. At least one lowercase letter
4. At least one number
5. At least one special character

For security, we recommend changing your password regularly.

Need more help? Please Submit a Request so we can assist you.