Snug Platform - How do I change or update my password?

If you need to change your current password or reset a forgotten one, follow these simple steps.

Change your password when logged in

1. Click your profile icon in the top-right corner
2. Select My Account
3. Click the Change Password
4. Enter your current password
5. Enter and confirm your new password
6. Click Save to update your password

Reset your password if locked out

1. How to Reset Your Password
2. Go to the Snug Forgot Password page.
3. Enter the email address associated with your account.
4. Click Continue.
5. Snug will send a "Link" to your inbox.
6. Open the email and click the link to log in. Once you are in, you can go to your Profile Settings to set a new permanent password.
7. If you don’t receive the Email, check "Promotions" and "Spam": Snug emails are often flagged by Gmail and Outlook as promotional content.
8. Wait 5 Minutes: Sometimes the "Link" takes a few moments to generate and pass through mail servers.
9. Avoid Multiple Requests: If you click "Resend" too many times, the older links will expire. Only the most recent link sent to your inbox will work.
10. Check the Email Spelling: Double-check that there isn't a typo in the email address you entered.
11. Logged in via Socials? If you originally signed up using Google or Facebook, you won't have a separate Snug password. In that case, simply go to the Login Page and click the social icon you used to sign up.

Password requirements

Your password must include:

1. 8-32 characters
2. At least one uppercase letter
3. At least one lowercase letter
4. At least one number
5. At least one special character

For security, we recommend changing your password regularly.

Need more help? Please Submit a Request so we can assist you.