If you're unable to log in because your email is already registered, ensure you're using the correct mobile number or email address. If the issue persists, try resetting your password or logging in with your email instead of your mobile number. If you no longer have access to the email, contact support to delete the old account and create a new one.
Log in to an Existing User Account
Follow these steps to log in to your Snug user account:
- Visit Snug.com.
- Click Log in (top right, or in the mobile menu).
- Enter your email address and click Continue.
- Alternatively, click Continue with Google, Continue with Facebook, or Continue with Mobile.
- Enter your password and click Continue.
- If using Google or Facebook, follow their login process; you will be redirected back to Snug.
- If prompted for Two-Factor verification, enter the code received via email or SMS and click Continue.
Frequently Asked Questions (Login Related)
Q: How do I reset my password?
- If logged in: Click My Profile (top right menu) > Change password (in the Account card).
- If not logged in: Visit Snug.com > Click Log in > Click Forgot account details? and follow the instructions.
Q: How can I find my account details if forgotten?
- Click Forgot account details? On the login screen and follow the instructions.
Q: I received a 6-digit verification code, but the input field only accepts 4 digits. What’s wrong?
- You likely have an old version of the website/app cached. Perform a hard refresh of your browser (e.g., Ctrl+Shift+R or Cmd+Shift+R) to get the latest version, then try logging in again from Snug.com.
Q: I receive a “captcha invalid” message when logging in.
- This also indicates an old version. Perform a hard refresh of your browser and try again from Snug.com.
Q: How do I log in if I’m using a shared user account?
- Shared accounts are discouraged. For security and proper functionality, please ensure you have an individual account. If you need to create one, see How to register a Snug user account.
- Note for Property Managers: You can register via an invitation to your team.
Q: Is Two-Factor verification required for renters/agency members when logging in?
- Yes, periodic Two-Factor verification is required for all user accounts.
Q: When is Two-Factor verification required for existing accounts?
- Required periodically. You will be prompted when needed.
Q: Is Two-Factor verification required if I log in with Google or Facebook?
- (Coming Soon) Yes, periodic Two-Factor verification will eventually be required for all login methods.
Q: How do I update my account details for receiving verification codes?
- Log in to your account and update your profile details, ensuring your mobile number and email address are correct and accessible.
- Unfortunately, you cannot register a Snug account without a valid mobile number. A mobile number is required during the sign-up process for account verification, secure login, and important notifications.
Need more help? If you encounter issues, please Submit a Request for further assistance.