For instructions on creating a new account, please see How to register a Snug user account.
Log in to an Existing User Account
Follow these steps to log in to your Snug user account:
- Visit Snug.com.
- Click Log in (top right, or in the mobile menu).
- Enter your email address and click Continue.
- Alternatively, click Continue with Google, Continue with Facebook, or Continue with Mobile.
- Enter your password and click Continue.
- If using Google or Facebook, follow their login process; you will be redirected back to Snug.
- If prompted for Two-Factor verification, enter the code received via email or SMS and click Continue.
Frequently Asked Questions (Login Related)
Q: How do I reset my password?
- If logged in: Click My Profile (top right menu) > Change password (in the Account card).
- If not logged in: Visit Snug.com > Click Log in > Click Forgot account details? and follow the instructions.
Q: How can I find my account details if forgotten?
- Click Forgot account details? On the login screen and follow the instructions.
Q: I received a 6-digit verification code, but the input field only accepts 4 digits. What’s wrong?
- You likely have an old version of the website/app cached. Perform a hard refresh of your browser (e.g., Ctrl+Shift+R or Cmd+Shift+R) to get the latest version, then try logging in again from Snug.com.
Q: I receive a “captcha invalid” message when logging in.
- This also indicates an old version. Perform a hard refresh of your browser and try again from Snug.com.
Q: How do I log in if I’m using a shared user account?
- Shared accounts are discouraged. For security and proper functionality, please ensure you have an individual account. If you need to create one, see How to register a Snug user account.
- Note for Property Managers: You can register via an invitation to your team.
Q: Is Two-Factor verification required for renters/agency members when logging in?
- Yes, periodic Two-Factor verification is required for all user accounts.
Q: When is Two-Factor verification required for existing accounts?
- Required periodically. You will be prompted when needed.
Q: Is Two-Factor verification required if I log in with Google or Facebook?
- (Coming Soon) Yes, periodic Two-Factor verification will eventually be required for all login methods.
Q: How do I update my account details for receiving verification codes?
- Log in to your account and update your profile details, ensuring your mobile number and email address are correct and accessible.
- Unfortunately, you cannot register a Snug account without a valid mobile number. A mobile number is required during the sign-up process for account verification, secure login, and important notifications.
Need more help? If you encounter issues, please Submit a Request for further assistance.