This article outlines the steps involved in applying for a rental property using the Snug platform. Completing your profile thoroughly can improve your chances of success.
Step 1: Register with Snug
- Requirement: Each applicant needs their own Snug profile.
- Details Needed: Full name (as on ID), email address, and active Australian mobile number.
- Process: Go to Join Snug, fill in details, and verify mobile via SMS code.
- Existing Users: Log in with your email and password.
For more details, see:
Step 2: Start Your Rental Application
There are two main ways to begin:
- Click the specific “Apply” link provided by the Property Manager (often on the property listing or via email). Click [Start Application].
- Initial Details: On the first page, provide your lease preferences (term, start date, rent offer) and household details (number of adults/children).
- Household Applications: If applying with others, ensure the ‘Adults’/‘Children’ count is correct. See How to add Joint Applicants in a Household Application for inviting co-applicants.
- Click [Save and Continue].
Note: You can also do a property search on your Snug homepage. Type in the postcode/suburb/street name in the 'Search for a property' field and then click on the result. When you find a matching property that suits you, click [Start Application].
Step 3: Complete Your Snug Profile
Follow the on-screen instructions to build your profile. This information forms the core of your application.
- Completeness: Aim to complete all sections. The ‘Essential’ section is the minimum usually required. A more complete profile improves your ‘Rental Reputation’. Learn more: What is Rental Reputation?
- Updating: You can update your profile anytime via My Profile on your dashboard.
- Checkmarks: Indicate completed sections.
- Key Sections: Include Address History, Employment History, Income Assessment, Identity Documents (100 points), Pet Details (if applicable), Supporting Documents, Personal References, Student Details (if applicable), and Next of Kin/Emergency Contact. Refer to the Snug Rental Application Checklist for full details on required information and documents for each section.
Step 4: Submit Your Application
- Review: Carefully review your entire draft application, ensuring all details and documents are accurate.
- Disclosure: Read and tick the disclosure authorities at the bottom.
- Submit: Click [Submit Application].
- Confirmation: You’ll receive confirmation on-screen and via email.
- Tracking: Monitor application progress via email/SMS notifications and the My Applications section on your dashboard.
Common Questions
Q: Why do I receive an “access denied” error when viewing my uploaded documents?
A: Try reloading the browser page (hard refresh if necessary) and then click the document link again.
Q. Can I download my Snug application?
Q: How to save a draft application?
A: Your draft is automatically saved every time you click 'Save & continue. Access your saved drafts anytime by visiting the 'My applications' section.
Need more help? If you encounter issues, please Submit a Request for further assistance.