Requesting a property viewing on Snug is simple using the following steps:
- Log in to your Snug renter account
- Navigate to the property you wish to view
- Click Request a viewing
- Provide your contact information
- Disclose if you have returned from overseas or have been in a COVID-affected area in the last 14 days, or if you are experiencing cold or flu symptoms
- Advise your preferred viewing time
- Once the property manager has reviewed your request, you will receive a confirmation email advising whether your preferred time is suitable
How to cancel an Inspection or viewing?
- Via Confirmation Email (Easiest Method)
When you first booked the inspection, Snug sent you a confirmation email.- Open that email and look for a button or link labelled "Cancel" or "Reschedule."
- Clicking this will update your status in the property manager's system immediately.
- Via the Snug Renter Dashboard
If you can't find the email, you can do it through the portal:- Log in to your Snug Renter Portal.
- Navigate to your "Viewings" or "Inspections" tab (this might also be under "Activity").
- Find the property you were scheduled to view.
- Click the "Options" (three dots ...) or "Cancel" button next to the time slot.
- Via SMS (If Applicable)
If you received a reminder via SMS, check the text. Sometimes Snug includes a link in the reminder message that allows you to "Opt-out" or "Cancel" the viewing directly from your phone.