If you’re trying to move through Snug and the Next button won’t take you forward, this guide will help you get unstuck.
What this looks like
You might notice one of these:
- Clicking Next does nothing.
- The page reloads but stays on the same step.
- You briefly see an error, or the page content doesn’t update.
Before you start
Make sure your internet connection is stable (for example, try loading another website in the same browser).
Step 1: Refresh and try again
- Refresh the page.
- Try clicking Next again.
Step 2: Try a private/incognito window
A private window helps avoid saved browser data and most extensions.
- Chrome/Edge: Open an Incognito or InPrivate window
- Safari: Open a Private window
Then sign in again and retry the step where you got stuck.
Step 3: Try a different browser or device
If you’re on mobile, try on desktop (or the other way around).
If you’re using Safari, try Chrome (or the other way around).
Step 4: Turn off browser extensions (desktop only)
If you have any browser extensions (especially ad blockers or privacy tools), temporarily disable them, then refresh and try again.
Step 5: If you still can’t proceed, send Snug Support a few details
To help us fix this quickly, please include:
- What you were trying to do (and which page/step you’re stuck on)
- Your device and browser (for example, iPhone 15 + Safari)
- A screenshot or short screen recording
- Any error message you see
If you can, also share browser console logs (this helps our team identify what’s happening):
Conclusion
In most cases, a refresh, private window, or switching browsers/devices will fix the issue. If it continues, send us the details above, and we’ll help you get moving again.